Refund policy

Return and Refund Policy
DEYI offers a return policy valid for 15 days from the receipt of the order for textile products (clothing, accessories, fabrics). Teas and incense cannot be returned due to hygiene reasons.

Return Conditions:
Items must be in their original condition: new, unused, unworn, with tags, and in their original packaging. A proof of purchase is required for all returns.
To initiate a return, please contact our team by email at contact@deyi-living.com. Once your request is approved, we will send you return instructions. Returns without prior approval will not be accepted.

Exchanges and Refunds:
We encourage exchanges for size over returns for refunds, in order to support our artisans. Refunds will be processed using the same payment method as the original order, within 10 business days after receiving and inspecting the returned items.